Once your application is submitted (either online or at a photo store) you should expect to hear back from us in up to 5 working days. We'll contact you by email if we need any further information or to confirm that your verified identity has been approved.
RealMe login is a username and password you use to access government services online. It is unique to you, and doesn't share any of your personal details.
RealMe verified identity is your online identity, that allows you to prove who you are when organisations need to know who they are dealing with. You must consent to share your details.
The simplest way to check if your identity details are linked to your RealMe account is to log in from the home page and look for "Verified" in green next to “Your Identity”.
Follow these easy steps:
Log in and review the information listed in “Your Identity”. If your details are incorrect, call 0800 664 774 (or +64 4 462 0674 from overseas).
You can create a RealMe login and apply for a verified identity using your NZ passport or citizenship details. You can also renew it by taking your own photo online.
Your gender is pulled from your passport or citizenship record. If using birth or immigration record, it must be manually checked.
Use the "Forgot password" link on the login page. Follow the steps to reset your password using email or text verification.
Use the "Forgot username" link. You’ll receive your username by email or text after entering your associated contact info and verifying.
Log in, go to 'I've changed my name' section. Provide your new name, change date, and proof of change like marriage certificate or deed poll.
Log in and select 'Update my gender'. Provide the gender to record and official documents (passport, citizenship, or birth certificate).
Log in and go to Settings. Some changes require second factor authentication. To remove a registered mobile, call support.
Call 0800 664 774 (or +64 4 462 0674) to suspend or reinstate your account.
Log in and select ‘Renew Your Identity’. You can take a photo online or visit a participating photo store. You'll receive a confirmation email once completed.
Use the NZ Post Address Verification Service. If no online match is found, a code is mailed to you. Enter it online when it arrives to verify.
Log in, go to “Your Address” > “UPDATE YOUR ADDRESS” and follow the prompts on NZ Post’s service. Only residential addresses are accepted.
Report via the online enquiry form and choose "security or privacy concerns" as the subject.
This means you've set up an authenticator app. If you no longer have access to it, call the helpdesk at 0800 664 774 for assistance.
Request a new code from the NZ Post Address Verification section in your RealMe account. Only the most recent code will be valid.
Log in, go to Settings > “Add secret PIN”. PIN must be 5 digits, not repetitive or sequential. Use it to reset your password online securely.
Download Google Authenticator, log in to RealMe, go to Settings > “Change your Authenticator App”, scan the QR code, and enter the 6-digit code shown.
Click "Unable to scan" and follow the manual setup instructions. Enter the key manually in your authenticator app if necessary.
